The Weekly gist! Made just for you. Welcome to the first official ”Discover Weekly” The ins and outs and some cool tech tips from the HDL Team.
Let us get cracking: This week has not only started with great weather, but we also have a few things cooking. With our in-house projects, we finally got started developing the new internal system that will help us track bugs, follow up on tasks, and make it super easy for our clients to request support and the ultimate goal to cut down response time and save time. It’s a challenge, but we think we cracked that nut.
The HDL portal is pretty mich where we run our business. Everything from sales to scoping a project, creating an offer sending this for signing. All this is done in our in-house application, and now it is time to build and integrate this with our clients. Think about a place where you can find everything. Solve every problem and be at ease that your issues are being taken care of.
Our previous workflow has been to set up a slack channel for each agency/client. This has worked, but we are starting to struggle a bit with all these channels. So our founder Pierre set on a mission to do this, carefully analysing how the rest of the team works and how our clients work. It seems like Teams is popular for a video meeting; email is still popular. Slack seems to be a drag, but still, people love it?
Not only did we start the development of our internal platform, but we are soon in our next phase for our other in-house product Kepler Hosting. Kepler hosting is an HDL core product before it became its own company Kepler Hosting is where we manage all our client websites. Kepler was once an internal system that we thought the public should have access to. Kepler Hosting is a WordPress & WooCommerce hosting platform that is built by an agency for other agencies. We want to simplify the way an agency onboards hosting clients.
The Covid pandemic seems to be coming to an end, and the office is starting to grow again. This week we onboarded two new system developers who will join the Group for a specific client project! We are happy to grow as a team and looking forward to building awesome things.
That was all for this week’s gist, but stay tuned; some weeks, we do quite exciting things!